Help and support

What are you seeing?

No computer listed

Open the desktop app and finish setup. Connect your assistant again and choose that computer. Follow quickstart

Computer offline

Wake it and open Omega Relay. Check its state in the app and Computers.

Missing capability or permission

Check the app for the required folder, operating-system permission or Chrome extension. Check Assistants for this connection’s approved capabilities.

Assistant will not connect

Use the exact steps for your provider. A downloaded ZIP does not connect an assistant by itself. Open assistant setup

Pending or unknown result

Keep the original request identifier. Ask your assistant to check that same request before retrying; a timeout does not prove nothing happened.

No browser tab shared

In the selected Chrome profile, use the Omega Relay extension to share a tab with your assistant.

Change or stop access

Change or remove a connection in Assistants. Pause computers in Computers. Both block new calls; they do not necessarily cancel submitted work. Stop a running task explicitly.

Removing a plugin or signing out of this website does not revoke the assistant’s connection.

Using the Windows preview?

Extract the whole unsigned x64 ZIP and keep the helper, dependencies and runtime folder together. The preview supports file reads only and has no automatic updates. Installed file-node readiness and public assistant execution remain unverified.

Contact support

Email [email protected]. Include your app version, assistant, exact error and original request identifier if available.

Do not include passwords, tokens, enrollment codes or private file contents. For account-data or deletion requests, email from your account address.